Privacy & Refund Policy
If you send us personal information—by submitting an e-mail, completing an online form, requesting materials or information, ordering Institute tickets, making a donation, or signing up for membership—we will use this information to respond to your inquiry or request. We may also use it to contact you to provide information about other activities, programs, membership and fundraising opportunities, products, and special events that may interest you. You may opt-out of having your information used for these purposes, or you may update your contact information anytime, by contacting us via e-mail or postal mail.
Users should be aware that the Firefighter’s Support Alliance contracts with several third-party vendors to provide certain services made available on and to process transactions made through this website. Use of these services is subject to the privacy policies of such third-party vendors.
Information about others
We may access, collect, and store personal information about other people that is available to us through your contact list and/or address book. The website and mobile app allows users to complete contact information for entries on their contact list/address book, match their information with information available from other sources, and identify issues of interest. To revoke your consent for this access, you can change the settings on your device if that option is available, delete your profile, or delete or uninstall the mobile app from your device.
E-mail Newsletter and Updates
If you sign up to receive our e-mail newsletter and updates, we may collect, store, and use your e-mail address to send you such information from Firefighter’s Support Alliance. We may also collect and store other personally identifiable information including but not limited to your name, address, phone number, mobile phone number, e-mail address, username, and/or similar information you may opt to provide us. If you provide us with your mobile phone number, we may use it to send you text messages from Firefighter’s Support Alliance. In addition, as noted above, we may share this information with our affiliates, partners, and other organizations or entities.
If you sign up to receive text messages from us, we will collect, store and use your mobile phone number to send you such messages from Firefighter’s Support Alliance. We will also collect and store other personally identifiable information, such as your name, address, phone number, mobile phone number, e-mail address, username, and/or similar information you may opt to provide to us. If you provide us with your e-mail address, we will use it to send you e-mail newsletters and updates from Firefighter’s Support Alliance. In addition, as noted above, we may share this information with our affiliates, partners, and other organizations or entities.
The Firefighter’s Support Alliance provides visitors with an opportunity to make a contribution to our organization through an online donation page. The information that you supply during any of the above transaction processes is used to fulfill your order and will also be used to track and analyze transaction trends.
The Firefighter’s Support Alliance offers refunds on donations or purchases in accordance with applicable laws and regulations. Contact the organization via e-mail or postal mail address to request a refund.
Financial Information You Choose to Provide
If you choose to make an online donation, you will have to provide your credit card billing information. Whenever this information is collected and transferred over the Internet to our secure server, it is encrypted using Secure Socket Layer (SSL) technology, the industry standard security technology that is designed to protect sensitive information. Whenever we allow online donations, our online donation page will display a third party secure site seal to assure you that our Website is authentic and that all transactions are secured by SSL encryption. If you make a donation, the credit card information that you provide at the time of donation will be used only to process your donation and will not be used for any other purposes.
If you sign up for a user account, to participate in any Web site features we offer, we will collect and store certain personally identifiable information, such as your name, address, phone number, mobile phone number, e-mail address, username, and/or similar information you may opt to provide to us. Your user account information will be visible to designated team members of Firefighter’s Support Alliance and our third-party Web site services vendor, but not to other registered users or Web site visitors (except to the extent you voluntarily provide any such information when you post your comments). When you register for a user account, you will also be registered to receive e-mail updates, e-mail newsletters, and text messages as a member of Firefighter’s Support Alliance. In addition, as noted above, we may share this information with our affiliates, partners, and other organizations or entities.
Please be aware that any personal information you provide in connection with comments you contribute to this site or any other interactive features we may offer will be visible to other users and Web site visitors.
User Letters and Articles
If you use any interactive forms we may offer to draft articles or letters to officials, editors, or other recipients, we will collect and store certain personally identifiable information, such as your name, address, phone number, mobile phone number, e-mail address, username, and/or similar information you may opt to provide to us. We will use this information to help you draft your article or letter, and to send you e-mail updates, e-mail newsletters, and text messages as a member of Firefighter’s Support Alliance. In addition, as noted above, we may share this information with our affiliates, partners, and other organizations or entities.
You may choose to apply for employment or an internship position with our affiliate Firefighter’s Support Alliance through online application forms we may provide or by sending us, by e-mail or otherwise, a resume and letter (containing personally identifiable information). Any information you provide to us in this regard will be viewed by Firefighter’s Support Alliance only for the purpose of evaluating your application and/or responding to your employment-related inquiry.
You may choose to contact Firefighter’s Support Alliance, by e-mail or otherwise, with other inquiries or to provide comments. Any personally identifiable information you provide in connection with such inquiries or comments will be collected and used by Firefighter’s Support Alliance for the purpose of processing and responding to your inquiries or comments.
Facebook, YouTube, Twitter, and Other Third-Party Social Networking Sites
The Organization maintains an active presence on several social networks. Any information we collect from you on those sites will be governed by the privacy policies governing those social networks. Except as prohibited by those sites, we will use any personally identifiable information we collect from or about you from those sites in the manner described in this Policy.
Information submitted via the Internet, including through a Web page or e-mail is subject to interception or incorrect routing, and the Internet is not a fully secure communications channel. Please consider this prior to submitting any information to us via this Web site.
Certain sections of this site may have heightened security measures in place to protect the loss, misuse, and alteration of the information you have provided. The security measures used on this site to protect any available online donation pages include, but are not limited to, industry-standard Secure Socket Layer (SSL) technology, third party SSL certificate validation, firewalls, and internal policies to maintain the security of stored data. While we follow generally accepted industry standards to protect the personal information submitted to us, no method of transmission over the Internet, or method of electronic storage, is 100 percent secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Help Is Needed
Although we do our best to protect your privacy on our site, we need your help.
You have control over your own privacy. Think carefully before providing any personal or financial information online.
Although this site has security measures in place to protect the loss, misuse, and alteration of the information you provide, no e-mail or Web transmission is completely secure against interception. If you are worried because your communication is very sensitive, do not send it electronically.
When you write to us or send us submissions, if you desire to remain anonymous, you should not tell us your name, the names of other users, or of your friends. To fully protect your privacy, you should try to exclude any information that you think may identify you or others.
You should be aware that in some areas of this site we utilize personalization measures designed to make your site experience more enjoyable (i.e., personalized links in e-mail that allow data fields to be pre-populated with certain personal information). We need your help to protect the information embedded in these links. You should always keep your e-mail account information secure and not allow others to access your e-mail account.
In addition, you should only forward our email messages or other Web site information (such as volunteer or job postings) to others through the buttons or links provided within the e-mail or Web site. When you use your e-mail system’s forwarding capabilities, others may be able to take actions in your name and/or access your personal information.
You may be given the option to turn on a persistent cookie on your computer. Remember that once you have set a persistent cookie that is linked to your personal information, anyone can access your personal information by using your computer.
In addition to the records left on your computer by cookies, your browser and operating system contain other records of your Web browsing and other actions (e.g., browser history). As with cookies, you can find information about how to clear these history trails in your browser’s “Help” section or through other Websites that provide detailed information for each browser and operating system.
How to Unsubscribe or Contact Us About Your Information
If you do not want to receive any e-mail from us in the future, click the “unsubscribe” reference in any e-mail we send you. If you would like to opt-out of postal mail, please share your address and preference in the brief form below. Otherwise, you may email email@example.com to complete the opt-out process, or send a letter to the below address requesting that we unsubscribe you from our contact lists. Note that absent a specific request your records will remain in our database, but your log-in and e-mail address will be deactivated.
If you wish to review the contact information we have on file for you, correct your contact information, provide a change of address, or inform us how you wish your contact information to be used, please contact our staff. You may contact us by mail, e-mail, or telephone, as follows:
Firefighter’s Support Alliance
4250 Fairfax Drive Suite 600
Arlington, VA 22203
Attn: Online Content Manager
Policy Last Updated: February 17, 2019
We reserve the right to amend or change this Policy at any time. In the event of any material change, Firefighter’s Support Alliance will post a prominent notice of such a revision to this Policy on this site’s home page or e-mail you such notice at an e-mail address you have provided to Firefighter’s Support Alliance.
Complaints or Questions
If you have any questions or concerns about how we have used information we have collected about you, please contact us:
Firefighter’s Support Alliance
4250 Fairfax Drive Suite 600
Arlington, VA 22203
firstname.lastname@example.org (Put “Compliance Officer” in subject line)